FAQ : most common questions we are asked

What is your BFU underwear made of?
95% combed cotton jersey for breathability and 5% spandex for stretch.

What is Combed cotton?
Extra-soft cotton used in finer garments. When cotton is “combed,” the shortest fibers of a batch are removed. The result produces high-quality yarns with excellent strength and softness. A cleaner, more uniform and lustrous yarn results.

What is the most cost-effective way to purchase?


  • Select 3 briefs of the same size, any color, and save 5%.
  • Select 5 briefs of the same size and save 10%.
  • Select 7 briefs of the same size and save 15%.
  • You may select any of the available colors in the same size.


  • Select 3 panties of the same size, any color, and save 5%.
  • Select 5 panties of the same size and save 10%.
  • Select 7 panties of the same size and save 15%.
  • You may select any of the available colors in the same size.

Can I buy the briefs without the pads, or can I order pads without buying the briefs?
We only sell our briefs with the pads. We only sell extra pads when you are ordering our briefs.

What size pads do the Men’s come with?
Each brief will be shipped with the pad size you choose: either 5/8” (1.27cm) or 7/8” (2.2cm) pads.

What size pads do the Women’s come with?
Set of 5/8” (1.27cm) pads. 7/8" (2.2cm) pads are available upon special request.

Men's and Women's Sizing
Use our convenient Men's sizing chart and Women's sizing chart

What if I need to cancel my order?
We can cancel your order if we receive your request prior to it being shipped. Once your order has shipped, it cannot be cancelled but it can be returned to us—you will be responsible for shipping charges. To cancel an order, please call 905.696.6953 or Toll Free 1.800.409.1563 and speak to a Customer Service Representative.

Where do you ship?
BFU ships anywhere in the world. If your country is not listed please call us.
We ship by UPS and FedEx, however, if you would like your parcel shipped overnight please call our Customer Service department at 905.696.6953 or Toll Free 1.800.409.1563.

How long will it take for my order to arrive?
US & CAN 7 - 10 business days. International shipping, 10 - 12 days. See shipping chart.

What is your returns policy?
If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange. Simply return it within 10 days for a full refund. Due to the nature of intimate apparel, we cannot exchange items where the tags and original packaging have been removed or that appear to have been washed or worn. Please be aware that you will be responsible for return shipping charges. Refunds will be issued upon receipt of the returned item(s). The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping & handling charges will be incurred.

To return your purchase you must contact customer service by phone at 800.409.1563 in North America or 905.696.6953 for international customers or via email to get an RMA (Return Merchandise Authorization) number.

The RMA number must be clearly written on the outside of the package. Packages received without an RMA number cannot be processed and will be returned to sender. If items are not insured properly and get lost or damaged, we will be unable to process your refund. customerservice@bfu.ca.